Excellence in Customer Service Outsourcing -
From Africa to the World
We help global enterprises and African organizations build world-class, cost-efficient, and secure customer service operations - powered by Africa's skilled, multilingual workforce.
Global BPO Market Outlook, 2025: Africa is the fastest-growing customer service outsourcing frontier — offering up to 60% cost efficiency and best-in-class talent trained for multilingual, digital-first CX
Who We Are
Building the Future of Customer Experience from Africa
Call Center Solutions Africa (CCSA) provides scalable contact center and BPO services that connect brands to customers with professionalism, empathy, and cultural understanding.
We blend technology, talent, and trust to deliver service excellence from Africa to global markets.
Our Solutions
Building the Future of Customer Experience from Africa.
Whether you're a startup, government agency, or global enterprise, we customize CX and back-office solutions that improve efficiency, enhance customer satisfaction, and reduce costs.
Inbound & Outbound Customer Service
24/7 multilingual coverage: inquiries, renewals, feedback - improving satisfaction and first-call resolution.
Omnichannel Contact Center Operations
Unified voice/chat/email/social. Integrated CRM & analytics for faster responses and reduced costs.
Sales & Revenue
Enablement
Lead generation, qualification, upselling, renewals — increasing efficiency and reducing CPA.
Customer Retention & Loyalty Management
Behavioral analytics + personalized outreach to reduce churn and boost loyalty participation.
Technical Support & Product Helpdesk
Tiered support for SaaS, telecoms, and connected products; clearer comms and higher uptime.
Claims, Dispute & Verification Processes
Fast, compliant handling for insurance, fintech, and e-commerce with full auditability.
Quality Assurance & CX Analytics
AI-assisted QA and CX intelligence that track accuracy, empathy, and performance in real time.
Back-Office & Administrative Outsourcing
Data processing, billing, content moderation, and reporting — cut costs and ensure continuity.
Why Africa?
Why Global Brands Choose CCSA
Global standards with the African advantage - secure, compliant, and cost-efficient CX.
Global Standards
CX Intelligence + Human Empathy
Security & Compliance That Inspire Confidence
Agile, Scalable & Transparent
Industries We Serve
Industry Expertise
Healthcare
Patient engagement for providers, payers, and telehealth platforms.
Reduced patient wait times by 38% and improved satisfaction from 82% to 93% for a US telehealth client (2024).
Partner With UsAfrica's Strategic Advantage
Where cost efficiency meets world-class talent.
Time-zone alignment
Ideal overlap with Europe, the Middle East, and North America.
Multilingual delivery
English, French, Arabic, and Portuguese support.
Skilled youth workforce
11M+ educated graduates entering the job market annually across Africa.
Government incentives
Pro-outsourcing policies in Kenya, Ghana, and South Africa.
Global recognition
South Africa ranked among the Top 3 BPO destinations worldwide (Deloitte, 2024).
Kenya: emerging CX tech hub
Strategic base for nearshore and offshore delivery.
Technology Partners
Our Trusted Technology Partners
Insights and Downloads
Resources
Africa CX
Advantage Report
Explore cost efficiency, multilingual talent, and compliance-led delivery across Africa.
Download ReportAfrica CX
Advantage Report
Explore cost efficiency, multilingual talent, and compliance-led delivery across Africa.
Africa CX
Advantage Report
Explore cost efficiency, multilingual talent, and compliance-led delivery across Africa.
Get a tailored proposal
Considering outsourcing to Africa?
Book a 20-minute discovery call to map your CX goals and a right-size delivery model.
Build world-class CX with 45-60% cost efficiency
ISO 27001 aligned, GDPR and PCI scope, multilingual teams. Nearshore and offshore from Africa.
