About CCSA
Our Promise
We help global organizations enhance customer satisfaction, reduce operational costs, and strengthen brand trust through high‑performance, compliant contact center solutions delivered from Africa.
Why our programs perform
Our Core Strengths
Customer Experience Intelligence
Human + AI analytics lift FCR, boost NPS, and lower cost‑to‑serve—with real‑time QA and coaching.
Security & Compliance by Design
Aligned with ISO 27001, GDPR, PCI‑DSS; least‑privilege access, MFA, and audit trails as standard.
Agile, Scalable Delivery
Aligned with ISO 27001, GDPR, PCI‑DSS; least‑privilege access, MFA, and audit trails as standard.
Specialized Industry Know‑how
Human + AI analytics lift FCR, boost NPS, and lower cost‑to‑serve—with real‑time QA and coaching.
Africa‑based Advantage
Kenya‑led ops, multilingual talent, and EMEA time‑zone alignment for nearshore/offshore flexibility and strong unit economics.
Scale on your terms
Delivery Models
Start lean with a 2–4 week pilot, add hours/languages as you grow, or spin up a dedicated pod when volume stabilizes. We flex to your seasonality without losing quality.
Dedicated Teams
Ideal for steady volumes & premium CX
- Single‑tenant focus with branded training
- Team Lead + agents; shared QA/Trainer
Shared Teams
Ideal for variable or after‑hours coverage
- Elastic capacity, SLA‑backed quality
- Quick spin‑up for pilots & campaigns
Build–Operate–Transfer
Ideal for enterprises setting up in Africa
- Knowledge transfer to your in‑house team
- Structured handover & governance
Steady volumes → Dedicated • Variable/after‑hours → Shared • In‑country setup → BOT
Security and quality you can prove
Certifications & Compliance
IISO 27001
Security
IISO 9001
Quality
GDPR
Privacy
PCI‑DSS
Payments
HIPAA-ready
Healthcare
No surprises - ever
Our Commitment to Trust & Transparency
What you can expect
- Transparent scope & pricing with written change‑control
- Live dashboards, weekly reports, and quarterly reviews
- Calibration calls & documented playbook updates
- 24h incident notifications with remediation steps
Data & security practices
- Your data remains your property; access is least‑privilege
- MFA on admin tools & comprehensive audit logs
- Consent‑based recording with clear disclosures by market
- GDPR, ISO 27001, and PCI‑DSS aligned processes
Get started
Ready to Talk?
Start small. Scale fast. We'll scope a pilot and share a clear rollout plan.