Build Your Career with Us

Job Description

We are seeking dedicated and customer-focused Customer Service Agents to join our dynamic team. As a Customer Service Agent, you will be the first point of contact for our clients' customers, providing exceptional service and support across various communication channels.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy
• Resolve customer inquiries, complaints, and issues efficiently
• Maintain accurate records of customer interactions in CRM systems
• Follow company scripts and procedures while providing personalized service
• Meet or exceed performance metrics including call quality and customer satisfaction
• Collaborate with team members and supervisors to improve service delivery

Requirements

• High school diploma or equivalent; college degree preferred
• Excellent verbal and written communication skills in English
• Previous customer service or call center experience is a plus
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficiency in computer applications and CRM software
• Flexible schedule availability including evenings and weekends

What We Offer

• Competitive salary and performance-based incentives
• Comprehensive training and professional development opportunities
• Health insurance and other benefits
• Supportive team environment and career growth opportunities
• Modern work environment with state-of-the-art technology

Job Description

We are looking for an experienced and dynamic Customer Service Team Lead to oversee and guide our team of customer service agents. As a Team Lead, you will be responsible for ensuring exceptional service delivery, coaching team members, and driving performance improvements while maintaining high standards of customer satisfaction.

Key Responsibilities

• Supervise and manage a team of customer service agents, ensuring optimal performance and productivity
• Monitor call quality, customer interactions, and service metrics to identify areas for improvement
• Provide coaching, training, and feedback to team members to enhance their skills and performance
• Handle escalated customer issues and complex inquiries with professionalism and efficiency
• Develop and implement strategies to improve team performance and customer satisfaction scores
• Prepare and present performance reports to management on team metrics and achievements
• Foster a positive team environment and ensure adherence to company policies and procedures

Requirements

• Bachelor's degree in Business, Communications, or related field preferred
• Minimum 2-3 years of experience in customer service, with at least 1 year in a supervisory or team lead role
• Proven leadership skills with the ability to motivate and inspire team members
• Excellent communication, interpersonal, and conflict resolution skills
• Strong analytical skills and experience with performance metrics and reporting
• Proficiency in CRM systems, call center software, and Microsoft Office Suite
• Ability to work flexible hours including evenings, weekends, and holidays as needed

What We Offer

• Competitive salary package with leadership bonuses and performance incentives
• Leadership development programs and opportunities for career advancement
• Comprehensive health insurance and retirement benefits
• Opportunity to make a significant impact on team performance and customer experience
• Collaborative work environment with supportive management