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About CCSA Africa

Call Center Solutions Africa (CCSA) is a fast-growing outsourced sales and customer engagement company serving businesses across Africa, Europe, and global markets. We specialize in high-performance telesales, lead conversion, and omnichannel outreach that directly drives revenue for our clients.

We are building a world-class sales engine and are looking for driven sales professionals who thrive on targets, conversations, and closing deals.

Role Overview

We are seeking experienced, highly fluent English-speaking Sales Executives with a strong passion for telesales and omnichannel outreach. This role is ideal for self-motivated closers who enjoy engaging prospects, overcoming objections, and converting warm and cold leads into paying customers across phone, email, WhatsApp, and LinkedIn.

You will be at the frontline of revenue generation, representing both CCSA and our clients, with clear performance metrics, structured playbooks, and strong leadership support.

Key Responsibilities

• Execute high-volume outbound telesales campaigns targeting qualified leads provided via CRM
• Engage prospects through omnichannel outreach (calls, email, WhatsApp, LinkedIn)
• Conduct needs discovery, qualify prospects, and confidently pitch client solutions
• Handle objections and close deals while maintaining high conversion rates
• Accurately update CRM systems with call outcomes, notes, and next actions
• Meet and exceed daily, weekly, and monthly sales targets
• Collaborate with QA, training, and team leads to continuously improve scripts and performance
• Maintain exceptional professionalism, tone, and clarity in all customer interactions

Required Qualifications & Experience

• 2+ years proven experience in telesales, inside sales, or call center sales
• Native-level or near-native English fluency (spoken and written is non-negotiable)
• Strong persuasion, negotiation, and closing skills
• High energy, resilience, and comfort with rejection
• Experience working with CRMs and sales dialers
• Ability to follow structured sales processes while still thinking independently

Ideal Candidate Profile

You are:

• A hunter, not an order-taker
• Comfortable spending most of your day on calls and follow-ups
• Target-driven and motivated by performance-based earnings
• Confident in speaking to decision-makers across different industries
• Coachable, competitive, and eager to grow into senior or leadership roles

What We Offer

• Competitive base salary + uncapped commissions
• Clear KPIs and transparent performance tracking
• Structured onboarding, sales playbooks, and ongoing coaching
• Exposure to international clients and markets
• Fast growth opportunities into Senior Sales, Team Lead, or Account Manager roles
• A performance-driven, ambitious sales culture

Why Join CCSA Africa?

At CCSA, results are rewarded. If you can sell, close, and consistently hit targets, you will grow fast. This is not a passive sales role. It is a high-impact position for professionals who want to sharpen their sales mastery and earn based on results.

Apply if you're ready to sell, not just talk about sales.

About CCSA Africa

Call Center Solutions Africa (CCSA) is a fast-growing customer experience and sales outsourcing company supporting clients across Europe, the UK, and global markets. We deliver high-quality, multilingual customer support, telesales, and omnichannel engagement through disciplined processes, trained talent, and strong performance management.

We are expanding our Nordic-language support capability and are looking for Danish-speaking Customer Service Executives who take pride in delivering clear, professional, and empathetic customer support.

Role Overview

The Customer Service Executive (Danish Speaking) will handle inbound and outbound customer interactions for Danish-speaking customers across phone, email, chat, and messaging platforms.

This role requires excellent spoken and written Danish, strong problem-solving skills, and the ability to represent international brands professionally while following defined service processes and quality standards.

Key Responsibilities

• Handle customer inquiries in Danish via phone, email, chat, and other digital channels
• Resolve customer issues efficiently while maintaining high customer satisfaction (CSAT)
• Accurately document all interactions, cases, and resolutions in the CRM system
• Follow approved scripts, workflows, and escalation procedures
• Identify recurring customer issues and escalate insights to supervisors
• Meet daily and monthly KPIs related to response time, quality, and resolution rates
• Maintain professionalism, clarity, and empathy in all customer interactions
• Work collaboratively with QA, team leads, and operations teams to improve service quality

Required Qualifications & Experience

• Native or near-native fluency in Danish (spoken and written) – non-negotiable
• Strong working proficiency in English
• 1–3 years experience in customer service, contact center, or customer support roles
• Excellent communication, listening, and problem-solving skills
• Comfortable working with CRMs, ticketing tools, and knowledge bases
• Ability to work structured shifts, including European time zones, if required

Preferred / Advantageous Skills

• Experience supporting customers in European or Nordic markets
• Omnichannel customer service experience (voice, email, chat, messaging apps)
• Familiarity with quality assurance standards and CSAT metrics
• Ability to handle high interaction volumes while maintaining accuracy and tone
• Experience in the hospitality industry (added advantage)

Ideal Candidate Profile

You are:

• Calm, patient, and solutions-oriented
• Detail-focused and disciplined with systems and documentation
• Comfortable following structured processes while thinking independently
• Professional, reliable, and respectful in communication
• Motivated to grow within a performance-driven CX environment

What We Offer

• Competitive salary aligned with language specialization
• Structured onboarding and ongoing training
• Exposure to international clients and European markets
• Clear performance metrics and quality standards
• Opportunities for growth into Senior Agent, QA, or Team Lead roles
• A professional, performance-focused work culture

Why Join CCSA Africa?

At CCSA, customer service is not just about answering calls—it's about protecting brand reputation and building trust through every interaction. If you value quality, structure, and professional growth while working in a multilingual, international environment, this role is for you.