Solution
Inbound & Outbound Customer Service
Phone, WhatsApp, email, chat, and social DMs with a unified tone of voice, clear SLAs, and multilingual coverage from Africa.
Avg. CSAT 90%+
10‑day pilot
EMEA time‑zone coverage
GDPR‑aligned
VALUE
Why teams pick this solution
CSAT & FCR up
Playbooks + real-time QA lift quality while reducing AHT.
On‑brand always
Macros, KB updates, and clean L2/L3 escalations.
True 24/7
Evenings, weekends, and holidays without stretching core teams.
Scope
What we do
L1–L2 care across voice, chat, email, and social DMs
Order status, renewals, refunds/exchanges, complaint handling, NPS follow‑ups
Seasonal surge + overflow with rapid ramp plans
Quality monitoring, sentiment checks, weekly improvement cycles
Impact
Outcomes & KPIs
Higher customer satisfaction and first‑contact resolution
Lower average handle time and backlog reduction
Consistent SLA attainment across channels