Solution

See quality. Improve fast.

AI-assisted QA and CX intelligence spotlight accuracy, empathy, and compliance—then feed improvements back into operations.

QA ≥ 90%

Real-time coaching

Root-cause analysis

GDPR‑aligned

VALUE

Why teams pick this solution

With targeted plans

To cut handle time without losing quality

Across channels to prevent repeat issues

Scope

QA rubric design, calibration workshops, double-scoring

Conversation scoring (accuracy/empathy/compliance) across 100% or samples

VOC dashboards, topic clustering, sentiment tracking

Playbook optimization and experiment design (A/B tests)

Impact

QA ≥ 90%

TTFR ↓

CSAT/NPS ↑

Reopened ↓

Policy breaches ↓